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302 West Seneca Street - Ithaca, NY 14850
FAQ's

Q: What Is Available To Me On This Website?

A: Once your account is activated for Web Connection, you will be able to view your medical records, your lab results, your current and past medications, request an appointment, request a prescription refill and send a message to your provider, a nurse or the front staff . Contact our office to find out how to sign up for Web Connection. It's easy!!!

 
Q: How Can I Access My Medical Records?

A: If you have created a Web Connection account, click the Web Connection link on the sidebar. Read and agree to the Terms and Conditions on the Web Connection Patient Portal Agreement.

Login using your Web Connection username and password. Select the desired option on the left side of the screen.

If you do not have a Web Connection account, please call or visit our office to create one.

 

Q: How Do I Pay My Bill Online?

A: You can pay your bill using PayPal using the link above.

  

Q: With Which Insurances Are You A Participating Provider? 

A: We are a participating provider with most insurance companies, however we are not a participating provider with Empire at this time.  

Q: How Do I Request An Appointment?

   A: DO NOT USE THIS OPTION IF YOU ARE IN NEED OF IMMEDIATE MEDICAL ATTENTION. IF THIS IS AN EMERGENCY, DIAL 9-1-1. 

If you have created a Web Connection account, click the Web Connection link on the sidebar. Read and agree to the Terms and Conditions on the Web Connection Patient Portal Agreement. 

Login using your Web Connection username and password. On the left side of the screen, select the Appointments bar, then the Appointment Request option. Select a provider, a specific date or time period, time and reason. Click submit and we will e-mail you to confirm the scheduled time.

If you do not have a Web Connection account, please call or visit our office to create one

Please do not assume that an appointment has been scheduled. As we all know, computer communications are not always perfect. If you have not heard from us in 72 hours, please contact us by phone at 607-697-0360.

Q: Why do I Have Separate Usernames and Passwords for Paying Bills and for Web Connections?

A: For your own protection and security, your financial information (Health Key) and your medical information (Web Connection) are only accessible by password within our website. Your financial information is separate from Cayuga Family Medicine files and we have no access to your credit card information.

 

Q: How Do I Send a Message to a Nurse or to the Office Staff?

A: If you have created a Web Connection account, click the Web Connection link on the sidebar. Read and agree to the Terms and Conditions on the Web Connection Patient Portal Agreement. Login using your Web Connection username and password.

On the left side of the screen, select the New Message bar, then click on "TO". Select who you wish to send a message to and complete the form, selecting "Email" for the message "Type" option. Click send.

If you do not have a Web Connection account, please call or visit our office to create one.

Please do not assume that an appointment has been scheduled. As we all know, computer communications are not always perfect. If you have not heard from us in 72 hours, please contact us by phone at 607-697-0360.

Q: I Received An E-Mail Saying I Have A New Message From Cayuga Family Medicine. What Do I Do?
A: Please go to our website, CayugaFamilyMedicine.com, and choose the link for Web Connections on the left hand side of the page. After agreeing to the Web Connections Portal agreement, you will be taken to the login page where you need to enter your User ID and Password.

Once you have logged in, you may view your message using the Inbox link under Messaging near the top left section of the screen. If you have any questions on how to use Web Connection, please browse the Frequently Asked Questions link on the CayugaFamilyMedicine.com webpage or call us at 607-697-0360.

Q: How Do I Request A Prescription Refill?

A: Please contact your pharmacy for most routine prescription refills.  This system is more accurate and and minimizes work for everyone. 
For renewals of narcotic and other controlled substances, please call our office.

Q: Can I Adjust The Size Of The Text To Make It Easier To Read?

A: To enlage the text on a page, hold the CTRL key and  press the (+) key. To make the text smaller, hold the CTRL key and press the (-) key at the same time.